Support
Support here is not a portal. It's a person with the codebase open. Email us and you'll get an answer from someone who can actually fix the thing.
Put roughly what's wrong in the subject line. We're in Brisbane (AEST), and we aim to reply within two business days — usually much faster.
Sleepy Time Crime
The app is currently in beta on TestFlight. Things that help us fix a problem quickly:
- What you were doing when it happened, in a sentence.
- Your device and iOS version (Settings → General → About).
- A screenshot, if there's something to see.
Common answers
Playback stops when my phone locks. Check the app has background audio allowed and that Low Power Mode isn't aggressively pausing downloads. If it persists, tell us — that one we want to hear about.
A story won't download for offline listening. Downloads need a network connection to start; once started they finish in the background. Delete and re-download the story if one is stuck.
Subscriptions and refunds. Payments run through Apple, so refunds are handled by Apple directly at reportaproblem.apple.com. Questions about what a subscription includes are ours — ask us.
Deleting your account. You can delete your account in the app, or email us from your account address and we'll do it — details in our privacy policy.
Everything else
Press, partnerships, rights, or something we haven't thought of — same address. It all lands in front of a person.